Privacy Policy

Your privacy is important to Rapidsoaker. This Privacy Policy explains what personal information we collect from you, how we use it, and how we protect it. We are committed to safeguarding your data and being transparent about our privacy practices.

By using the Rapidsoaker website or providing us with your personal information, you agree to the terms of this Privacy Policy.

Information We Collect

We only collect personal information that is necessary to process your orders and communicate with you. When you place an order or fill out a contact form on our site, you may be asked to provide:

  • Contact Information: Your name, email address, and shipping/billing address.

  • Order Information: Details of the products you are purchasing, any customization choices, and your payment method (e.g., credit card type, last four digits – note that we do not see or store full credit card numbers when you pay, as payments are handled securely by our payment processor).

  • Communication Records: If you email us or send a message through our contact form, we will receive whatever information you choose to provide in that correspondence (such as questions, feedback, or details about an issue).

We do not collect any sensitive personal information such as social security numbers, driver’s license numbers, or financial account passwords. We also do not intentionally collect any information from children under the age of 13. Our website and products are intended for purchase by adults or with adult supervision.

How We Use Your Information

Rapidsoaker uses the personal information you provide only for the purposes of operating our business and serving you, which include:

  • Fulfilling Orders: We use your name and address to ship your water guns to you. Your email is used to send order confirmations, shipping notifications, and any updates about your order status.

  • Customer Service: If you reach out with questions, warranty claims, or refund requests, we will use your contact information and order history to assist you and resolve any issues.

  • Communication: We may send you emails related to your transactions with us. For example, we will email you to confirm your order, to notify you when your order has shipped, or to respond to an inquiry you sent us. We do not use your email address to send promotional marketing emails unless you have explicitly subscribed to a newsletter or marketing list. (At this time, Rapidsoaker does not have a newsletter, so any email we send will be directly tied to your order or inquiry.)

  • Site Improvement (Minimal Analytics): Our website might use basic analytics tools to understand how visitors navigate our site (e.g., which pages are most popular). These tools might use cookies or similar technologies, but they generally do not collect personally identifiable information. Any insights gained are used to improve our website layout and product offerings. No personal data is extracted from this process that could identify you.

We will not use your personal information for any purpose outside of the scope of what is described above without asking for your consent first.

Data Sharing and Disclosure

We value your privacy, and we do not sell or rent your personal information to third parties for marketing or any other purpose. We share your information only in limited circumstances necessary to run our business:

  • Service Providers: We share relevant information with trusted third-party service providers only to the extent necessary to perform services on our behalf. For example:

    • We share your shipping address and phone number (if provided) with the shipping carrier (such as USPS, UPS, DHL, etc.) to deliver your order.

    • We share your payment information with our secure payment processing company to charge your credit/debit card or other payment method. (We do not ever see your full card number; the payment processor handles that.)

    • If we use an email service to send order confirmations or a customer relationship management tool to track support tickets, your data might pass through those systems strictly for those uses.

    These third-party partners are contractually obligated to protect your data and use it only for the services they provide to us. We carefully select providers that meet high data protection standards.

  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request (such as a subpoena or court order). We would only share the information necessary to comply with such obligations. Additionally, if necessary to protect our rights, enforce our Terms of Service, or prevent fraud or imminent harm, we might share information with law enforcement or relevant authorities.

Aside from the purposes stated above, we will not share your personal data with any third parties. This includes not sharing with other companies for their own marketing. Your information is used by Rapidsoaker solely to serve you.

Data Security

Rapidsoaker takes reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Transmission: Our website is encrypted using SSL (Secure Socket Layer) technology to ensure that your data (especially payment information) is securely transmitted to us. You can verify this by the “https” in our website URL and the padlock icon in your browser.

  • Payment Security: We use reputable payment gateways that are PCI-DSS compliant (a strict security standard for handling credit card data). This means your payment details are processed securely. We do not store your full credit card numbers on our servers.

  • Data Storage: Personal information we do store (like your name, address, email, and order details) is kept in secure systems. We limit access to personal data to authorized personnel who need it to perform their work (for example, customer service staff or order fulfillment team).

  • Retention: We retain your personal data only as long as necessary for the purposes outlined in this policy. For instance, order records are kept as required for accounting and warranty purposes. Communication records are kept so we have context for any future inquiries. When personal data is no longer needed, we will delete or anonymize it in a secure manner.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we stay updated on best security practices and update our safeguards as needed to address new threats.

Your Rights and Choices

Because we keep your personal information use to a minimum, your privacy choices are straightforward:

  • Opt-Out of Marketing: We currently do not send marketing emails. If in the future we launch a newsletter or promotional emails, we will only send them to those who opt-in. You will always have the choice to unsubscribe from such communications.

  • Access and Update Your Info: If you have an account on our site (or if you don’t have an account but have placed orders), you can contact us at any time to request information about the data we have on file for you. If you need to update something (for example, you made a typo in your email address or you moved and want us to update your address for open orders), just let us know. We will correct any inaccuracies.

  • Request Deletion: You may request that we delete your personal information from our records. Keep in mind, we may need to retain certain information for legal or business reasons (e.g., records of transactions for tax purposes), but we will honor your request to the fullest extent possible. For example, if you created an account, we can delete the account and personal details, while still keeping an archived record of the transaction (which would not be publicly accessible).

  • Cookies: Most web browsers allow you to control cookies through their settings. If you prefer, you can set your browser to remove or reject browser cookies. Note that doing so might affect certain functionalities of our website (like maintaining your cart between visits), but our site should remain largely usable even with cookies disabled since we do not rely heavily on them.

To exercise any of these rights or if you have any questions about your data, please reach out to us at rapidsoaker15@gmail.com. We will respond as soon as possible, typically within a few business days.

No Third-Party Advertising or Tracking

Rapidsoaker’s website does not use third-party advertising networks or intrusive tracking cookies. You will not suddenly find ads for Rapidsoaker on other sites due to visiting our site, and we do not profile you or sell your browsing behavior. Any analytics we perform are for our internal understanding only and are not tied to identifiable user profiles.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify users either by posting a notice on our website’s homepage or by sending an email to our customers (if appropriate). The “Last Updated” date at the bottom of this policy will always indicate when the latest changes were made.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. By continuing to use our services after any modifications, you accept the updated policy.

Last Updated: [Insert Date of Last Update]

Contact Us

If you have any questions or concerns about this Privacy Policy or about how your information is handled, please contact us at rapidsoaker15@gmail.com. We will be happy to clarify anything and address any issues you might have. Your trust is important to us, and we are committed to ensuring your privacy is respected and protected.